Remote Resources


Get Internet access

Your student may need Internet access to participate in remote learning classroom activities. For help on choosing an Internet service provider or using your mobile device as a hotspot, visit .


Check eligibility for Chicago Connected (free for eligible CPS families)

Xổ số chủ nhậtTo narrow the digital divide for CPS families, we launched Chicago Connected to provide high-speed internet access at no cost. Families can check if they qualify using our 

Xổ số chủ nhậtIf the site says you are not eligible but you think you should be you can call 773-417-1060 to see if there is anything that can be done. 


Know how to use your device

Students can use any personal device that can connect to the Internet to access CPS remote learning materials and participate in classroom activities. Chrome and Safari web browsers are recommended for accessing CPS web resources.

Xổ số chủ nhậtFor students who have received a CPS-issued device, please refer to the following guidance to get started:

  • Chromebook Quick Start Guide [ |  |    |    |    |   ]
  • iPad Quick Start Guide [   |    |    |    |    |   ]
  • Windows Laptop Quick Start Guide [   |    |    |    |    |   ]

Access your CPS account

Xổ số chủ nhậtStudents should log in to their CPS account at cps.edu/portal to access their CPS email or Google Classroom to receive classroom instructions from their teacher.


All students are issued a CPS account upon enrollment, however, students who have never logged in to their account will need to activate the account before they can access their email and other CPS applications. Students can set up this account on their own or ask their parent or guardian for help.

  • Log in to your student’s CPS account at .
  • If your student has never logged into their CPS account, they will need to activate their account. Use the login instructions to set up your account.
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  • If your student has forgotten their password or needs to change their password, use the instructions for password management.
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  • If you are unable to set up your student’s CPS account or change their password, please contact your school.

Familiarize yourself with Google communication tools

Teachers will let you know which tools they will be using for classroom activities. These are some of the ways in which teachers may communicate with students:

  • Google Chat to send direct messages or have a group conversation.
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  • Google Meet to participate in online class meetings hosted by your teacher.
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  • Google Live Stream to watch videos with your class in real time.
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  • Google Classroom to get assignment instructions, submit work to your teacher, and participate in online class discussions.
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Review CPS’ Acceptable Use Policy

Xổ số chủ nhậtThe policy provides guidelines and standards of behavior for the use of the CPS network, devices, digital platforms, and communications and interactions among CPS staff and students.

Troubleshooting Guidance

CPS Issued Device

Service examples:

  • Not powering on
  • Slow to start up
  • Not charging


Call CPS Parent Tech Support Hotline
7:30 am - 4:30 pm


Go to the online  any time for tech support help files and to submit service requests for your student's CPS-issued device.

Internet Service

Service examples:

  • I am having trouble with my Internet service.
  • I want to use my mobile phone as a hotspot.
  • I need Internet access.


Contact your Internet Service provider for support (e.g., Comcast, AT&T).


Read Getting Connected to the Internet, which provides information on free and low-cost service options and instructions on how to set up a mobile phone as a hotspot.
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CPS Accounts

Xổ số chủ nhậtService examples:

  • My student cannot access their CPS account.
  • My student needs their password reset.
  • I can’t log in to the Aspen parent or student portal.


Follow the instructions for Changing or Resetting a Forgotten Password to reset your student’s password.
Xổ số chủ nhật[   |    |    |    |    |   ]